How digital makes difference for
Institutions and their stakeholders
The Delhi Aggregator Portal is an initiative by the Delhi Transport Department to regulate cab aggregator and delivery service providers operating in the National Capital Territory(NCT) of Delhi. Launched in 2024, the portal aims to streamline the licensing process, ensure compliance with regulations, and promote the use of electric vehicles (EVs) in the sector.
The Ladakh Citizen Help Hub is a Mobiquel developed portal for the citizens of Ladakh. This online portal empowers citizens with easy access to information and grievance redressal mechanisms on all services provided by Department of Social and Tribal Welfare (DSTW) in the Union Territory (UT) of Ladakh, India
This portal provides a one-stop online platform with the following functionalities:
Comprehensive Information: The portal offers detailed information on over 20 welfare services offered by the DSTW. This includes programs for:
In collaboration with the Department of Higher Education of UT Ladakh, Mobiquel has developed the Higher Education Portal, with the primary goal of empowering the youth by providing equal access to quality educational opportunities. The vision driving this initiative is to ensure that every student in Ladakh has access to essential information about universities, courses, scholarships, internships, and career counseling services, regardless of their background or location.
'AASAISH' is an online grievance redressal and service delivery platform for District Anantnag. This is a one-stop platform for citizens to report all grievances and demands to various departments in the district.
Mobiquel was engaged by District Administration, Anantnag, UT of J&K, for the implementation of a seamless, mobile app-based grievance mechanism connecting citizens and officials belonging to all departments. The system has eliminated the need for citizens to visit offices and stand in long lines.
With the click of a button, they can report grievances digitally, which are assigned to officials in a level-wise manner on the app. Besides accountability, transparency and tracking of grievances have been greatly enhanced.
Citizen App (Android)
There was an absence of an effective single-window self-help tool for pension beneficiaries to know their pension status, submit requests for information updates, submit grievances, and receive information alerts and notifications sent by the Department.
As a solution, the ‘Dharohar’ App, conceptualised by the Department of Social Welfare, GNCTD, Delhi, was developed to be a one-stop solution for effective information access, query management, and grievance resolution for all pension beneficiaries.
Beneficiary Registration: For registration and identification, the beneficiary will have to enter their name, mobile number (verified by OTP), Aadhar, district, address (geo-tagged), and photo.
Once pension beneficiaries register themselves, they can:
In India, several million new voters get added to the electoral rolls every year. So, come election time, maximizing voter engagement and participation becomes a primary focus for the Election Commission of India (ECI) and State Election Commissions. Administrations across the country constantly plan and undertake several initiatives to this end. And in the late 2010s it became evident that digital age targeting, to engage millennial and Gen-Z voters and increase awareness overall, would be crucial.
In 2018, the then District Collector of Chittorgarh, Rajasthan, IAS Inderjeet Singh, who later became Collector of District Alwar, Rajasthan, took initiative in his district and engaged Mobiquel to come up with app-based solutions for 1) Increasing voter engagement and 2) bringing all the election machinery of a district onto a single mobile platform for smoother co-ordination.
The fruits of this collaboration were our apps mSVEEP and matdaan360, which were effective during the Rajasthan Assembly Elections of 2018 and the Lok Sabha Election of 2019 in the Chittorgarh and Alwar districts, respectively. These apps were approved and supported by ECI and the Chief Electoral Officer of Rajasthan.
Read moreIn J&K’s Udhampur District, an ~550,000 population is spread across landslide and snow-damage prone landscapes spanning altitudes of 600–3,000 meters. Till date, this has meant that it would take months for disaster relief claims to reach and then be processed by District Headquarters, with great tedium and travel cost to both the state and its citizen claimants, among other challenges.
In 2018, the Udhampur District Administration led by IAS Dr. Piyush Singla, realized that the solution was to ‘go digital’. They employed Mobiquel to help carry out this task.
When we took up the project, we knew that the digital portal we create would have to be robust but simple. The mobile app’s incident feeding screen for Level 1 Field Officials would need to work offline because the difficult terrains where disaster victims often reside lacks internet connectivity. To meet the State Disaster Relief Fund’s recommended guidelines, the app would have to reliably record geo-tagged proofs and photographs in the built-in Incident Information Template. We’d need to ensure that the app had functions for both government officials as well as citizens. With these considerations and many more, we carefully crafted our app, Sakoon and in 2018 it was piloted, and subsequently implemented in the district administrative workflow.
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Until recently, planning a visit to Leh–Ladakh required dedication, even when engaging a travel agency. This is because the region includes disputed territory, and can only be visited along pre-defined tour circuits with the requisite permits. And permits meant trips to government offices, paperwork, with extended processing times. The permit issuance system was still completely manual and you couldn’t pay digitally for them. For District Administration officers and agents too, this meant tedium and a high rate of errors, leading to additional work.
In June 2021, all of this changed, and we’ve had the honor to play a key role in bringing about this ` transformation.
Mobiquel developed the Tourist Management System, a single, clean, and easy-to-navigate digital platform on which both domestic and international tourists can find information about tour circuits, helplines, and FAQs, while also generating permits. These permits are QR-code enabled and need to simply be scanned at checkpoints during the tour.
Read moreMobiquel has developed & maintaining EV Vehicle and Charger subsidy portals for Transport Department, GNCTD, Delhi. The vehicle subsidy portals connect Dealers, RTOs and EV Cell, Transport Department for application and disbursal of subsidy to vehicle owners via Aadhar and Account based payments. The Charger subsidy portal connects Empanelled Agencies and DISCOMs for availing subsidy on electric chargers for Private & Commercial use.
Chartered flights and helicopters have brought the various regions of the district of Ladakh closer to each other, but not everybody could access them as needed. So, the Civil Aviation Department of Ladakh commissioned a web booking and information platform.
In 2020, we built this platform to be familiar, dynamic, and responsive, enabling citizens to book helicopter services to more than 20 sectors, book chartered passenger flights, and avail the AN-32 Kargil Courier Service within minutes from the comfort of their homes. Anybody from tourists, to locals, to army professionals, healthcare professionals, emergency services, government officials, and others can learn about the region, book flights, know the required guidelines, and download boarding passes through this platform. Users also receive important notifications regarding mobility within the region before they travel.
Read moreSituated in a holy cave 5200 feet above sea level, the Shri Mata Vaishno Devi Shrine is reachable by chopper or through a blessed 12-km trek. Until January 2019, a manual booking process was in place for its Protocol Yatris, who comprised Officials, VIPs, and other government officers from across the country. This, as is the case with all manual processes, was time-intensive, error-prone, and not optimally environmentally sustainable.
IAS Simrandeep Singh, the then CEO of the Shrine Board partnered with Mobiquel to conceptualize and develop a one-stop web booking platform, powered by SMS, for end-to-end automation of the booking process for Protocol Yatris.
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In a true participatory democracy, citizens and governments can have dialogues at various levels about various issues so that government initiatives really reflect citizen need and have the desired impact. With a new grievance redressal mechanism that taps into the power of the digital, called Jan Nigrani, the Rural Development Department of J&K sought to exemplify just this.
Mobiquel developed Jan Nigrani. This citizen-facing mobile application allows citizens to register grievances against government schemes such as MGNREGA, Swachh Bharat Abhiyan, IWMP, and others in minutes via easy-to-fill online forms. Grievance submissions are automatically mapped to the relevant chain of authority from field officers, to district officers, all the way through to the secretariat for the scheme of concern.
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